A Usability Test is a qualitative research into your customers’ experience. What do they do on their smartphones, tablets, or desktops? During the test, representative test subjects carry out assignments. They are filmed while scrolling through your offer, just as a real customer would. They say out loud what they are thinking. Their actions are monitored and recorded. The recordings show which parts are difficult for the participants, where they pull out, and where they dó find their ways.
LOOK BACK AT THE CUSTOMERS’ EXPERIENCE
We compile a video from all of the audio and visual material. During a presentation, our usability expert will explain the reactions of the respondents. The report will include the video images, practical recommendations, and guidelines for improvement.
Moreover, a large number of survey variants are available, that all revolve around other aspects of the user behavior. Choosing the right user survey is, therefore, a key issue at our first encounter.
WANT TO HAVE A PEEK THROUGH YOUR CUSTOMERS’ EYES?
Call us at +31 (0)10 – 2010888 or send us an e-mail.
WE HAVE PREVIOUSLY CONDUCTED USABILITY TESTS FOR:
the National Health Care Institute, the Dutch House of Representatives, Logius (DigiD), Randstad, Pathé, Brabant Water, Province of Overijssel, and Randstad