We use robust Task Analysis to find what your customers actually do online and offline. These insights transform behavior.
During in-depth interviews we ask questions on daily activities and search for deeper motives. This reveals your customers’ real needs . How do they look for answers? Which channels do they use? How do they experience all this?
We look specifically at non-verbal signs: things people do but may not say. We observe their day-to-day environment to analyse why certain habits arise at work, at home or on the road.
Task Analysis can often be a real eye-opener. Once you have seen through the eyes of your customers, you cannot “unsee” it. Our advisory report presents all findings to you, with solid evidence. We take you through these in person.
DO YOU WANT TO SEE EVIDENCE?
Call us at +31 (0)10 – 2010 888 or send us an e-mail.
WE HAVE PREVIOUSLY CONDUCTED TASK ANALYSES FOR:
The Brain Foundation, The Heart Foundation, the National Health Care Institute, the municipality of Woerden, the Human Environment and Transport Inspectorate, Province of Limburg, Province of North Brabant, Ministry of Finance, and PsyQ