Want to  improve the performance of your website or team? Make sure you know the Jobs to be Done of your customers.

The right research provides you with insights into the real needs of your customers. Even in times of crisis, you can be successful and invincible.

Our method involves:

  1. Researching customer needs and behavior.
  2. Developing a strategic focus in your team using Design Thinking methods.
  3. Implementing profitable solutions.

Keynotes & workshops

ORGANIZE AN INSPIRING EVENT

Looking for someone to deliver an epic presentation or an online workshop? Rob and Ellen are always happy to be present at events and conferences to share their expertise on customer-centricity and design thinking.

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Customer Job Workshop

MAKE YOUR OFFER IRRESISTABLE

Can your product or service satisfy the real needs of your customer? The customer job workshop provides useful advice on how to reveal (un)realized customer needs. These insights will empower your team to make smart decisions that will save time, effort, and money. The best part? Satisfied customers become loyal customers who keep coming back for more.

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Content Strategy

MATCH INTERNAL GOALS WITH EXTERNAL NEEDS

Customers will continue engaging with your company if it is relevant to them. Do your expectations resonate with theirs? When building a content strategy, we align your internal goals and strategies to the external demands of the market. Victory is achieved when you put your customer’s needs first.

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Expert Analysis

A SHORTCUT INTO UNDERSTANDING

Why are customers turn away just before the conversion goal? Expert analysis is a fast way to uncover bottlenecks on your website or app that are turning off potential customers. A few small changes can lead to a huge boost in profitability. This analysis is ideal for companies on a tight budget or schedule.

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Usability Test

SEE-THROUGH YOUR CLIENTS’ EYES

With a Usability Test, your (digital) product or service is experienced through the eyes and mind of a customer. Your website or app is analyzed thoroughly by test subjects, leaving no stone unturned. Concrete recommendations are provided that will solidify your user experience, leading to better conversions.

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Task Analysis

KNOW WHAT YOUR CLIENTS ARE LOOKING FOR

How relevant are you in the customer journey of your target customers? Since customers provide most of your revenue, they should be the top priority. Do you know their ‘why?’ What do they hope to achieve through you? The Task Analysis provides answers to these important questions, providing insights that shift the focus once again to user-centricity.

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We created customer champions for:

READY TO TURN YOUR CUSTOMERS INTO CHAMPIONS?